Returns & Exchanges
At Divi, we want you to love your hair care journey. If a product isn't the right fit for your routine, we offer easy returns and exchanges within 30 days of purchase.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Prepare Your Package
Carefully pack the items in their original packaging and attach the prepaid shipping label provided via email.
3
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes.
4
Receive Your Refund
Once our warehouse inspects your return, a refund will be issued to your original payment method within 7-10 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing